Legal · Indrakeel Pharmaceuticals
Return & Refund Policy
Customer satisfaction matters to us. Because of the nature of pharmaceutical products, returns are accepted only under the conditions set out below.
At Indrakeel Pharmaceuticals Pvt Ltd, your satisfaction is important to us. Due to the nature of pharmaceutical products, returns are accepted only under the conditions described below.
01
Return eligibility
Returns are accepted only if:
- The product is damaged during delivery.
- The product is expired upon delivery.
- You received the wrong product.
- The product has a manufacturing defect.
Safety & hygiene
For safety and hygiene reasons, we do not accept returns of medicines or healthcare products once delivered, unless one of the conditions above applies.
02
How to request a return
To request a return:
- Contact customer support within 48 hours of delivery.
- Provide your order number.
- Share clear photographs of the product and packaging.
- Keep the product in its original condition with all labels and packaging.
- Once approved, ship the product to Indrakeel Pharmaceuticals Pvt. Ltd., 2nd Floor, Maurya Towers, Navodaya Chowk, Roshanabad, Aneki-Hetampur, Haridwar – 249403.
- Once received, we will process a replacement of the same.
03
Refund process
Once the returned product is inspected and approved:
- In the event the product is out of stock, a refund will be processed.
- Refund will be processed within 5–7 working days of receiving the material.
- Refund will be credited to the original payment method.
- Cash on Delivery orders will be converted to coupons and can be used for further shopping on the site for registered users.
04
Non-returnable items
The following items cannot be returned unless they are damaged or incorrect:
- Opened medicines.
- Temperature-sensitive products.
- Personal-care products that have been opened.
- Products with tampered packaging after delivery.
© 2026 Indrakeel Pharmaceuticals Pvt Ltd. All rights reserved.
