Terms & Conditions
Please read these terms carefully. By accessing or using our website and services, you agree to the terms set out below.
Welcome to Indrakeel Pharmaceuticals Pvt Ltd (“Website”, “Company”, “we”, “our”, or “us”). By accessing or using our website, mobile application, or services, you agree to comply with these Terms & Conditions. If you do not agree, please do not use our services.
Indrakeel is in the process of implementing certain business-related changes. Until those changes are fully implemented, Indrakeel’s products and services may be provided to you at the location chosen by you, and these Terms & Conditions will apply accordingly.
Eligibility
- You must be at least 18 years of age to place an order.
- By using our website, you confirm that all information provided by you is true and accurate.
Products & prescriptions
- We sell pharmaceutical products, over-the-counter medicines, healthcare products, wellness products, and medical devices, subject to applicable Indian laws.
- Certain medicines require a valid prescription from a registered medical practitioner.
- We reserve the right to reject any prescription that appears invalid, altered, expired, or does not comply with legal requirements.
- We may contact the prescribing doctor or customer for verification.
Orders
- Placing an order does not guarantee acceptance.
- Orders are subject to product availability and prescription verification.
- We reserve the right to cancel or refuse any order without assigning a reason.
Pricing
- Prices displayed on the website are subject to change without prior notice.
- Applicable taxes, delivery charges, and other fees will be displayed during checkout.
Payment
We accept payments through secure payment gateways, including:
Shipping & delivery
- Delivery timelines are estimates only.
- Delays due to weather, courier issues, regulatory requirements, or unforeseen circumstances are beyond our control.
- Risk of loss transfers to the customer upon successful delivery.
Cancellation
Orders may be cancelled before dispatch. Once dispatched, cancellation may not be possible unless permitted under applicable law.
Returns & refunds
Due to the nature of pharmaceutical products:
- Medicines cannot be returned once delivered, except where they are damaged, expired, defective, or incorrectly supplied.
- Refunds will be processed after verification.
- Approved refunds will be credited using the original payment method.
- For hygiene and safety reasons, opened, used, or damaged items such as sanitary pads, condoms, pregnancy tests, and similar personal-care products cannot be returned or exchanged unless defective or supplied incorrectly.
- Unopened products may be eligible for return within the stated return period, subject to company policy.
- Defective medical devices may be returned or replaced according to the manufacturer’s warranty and applicable consumer laws.
Privacy
Your personal information will be handled in accordance with our Privacy Policy.
Account security
Customers are responsible for maintaining the confidentiality of their account credentials and all activities conducted through their account.
Modification of terms
We reserve the right to amend these Terms & Conditions at any time. Continued use of the website after changes are published constitutes acceptance of the revised Terms.
